Business Process Re-engineering (BPR)
Business Process Re-engineering (BPR) aims at enhancing customer service by improved productivity, eliminating waste and reducing the cost. The main purpose of BPR is to understand the basic improvements and to know how an organization works and it is not just a process for improvement.
Re-engineering involves radical improvements. In this sense re-engineering without an IT support is nearly impossible. IT evolution gives multiple options for process execution which made re-engineering a nominee for the first place.
IT system helps in process automation, integration of multiple processes and ensures consistency, there by improves productivity and quality of the process. IT is an enabler of process re-engineering and not a substitute for it. IT plays a major role in BPR because it is the only department which has holistic view of the organization from process perspective.
IT will have an increasing role to play in BPR. It is not a onetime exercise. it needs to be done in an frequent interval of time. IT could be a driver in few cases. As IT has a holistic view of the organization, the CIO can do the homework and present to business managers an analysis of processes and give his views on possible areas which are candidates for BPR.
Need for Re-inventing organizational processes:
– Re-invention of processes is a necessity both for improving efficiency and for retaining a competitive edge.
– Organizations need to be on a continuous scan mode to see what the possible areas are where improvement can be brought about.
– The business managers across departments need to be open to ideas of process changes and re-engineering
The following are some of the views of many CIOs and CTOs about IT and BPR.
– The role of IT in BPR is quite significant and continuous update on technology. IT enabled BPR ensures achieving larger target, reducing the risk and providing measures in sustaining results over longer time.
– CIOs need to involve key business leaders into IT so that the ideas for Re-engineering merge out of a well aligned exercise between the business and IT.
– IT has a major role in BPR because IT is the only department which has the holistic view of organization the process perspective.
– CIOs can take the lead towards facilitating BPR exercises within their enterprise by virtue of them having visibility across all functions and interdependencies.
Every BPR project should have clear cut target and recourses for effective implementation.
In today’s times when IT is all pervasive and entrenched in all processes in any organization, it is almost impossible to re-engineer without support of IT.